My Account

How do I update my account details?
Log in and head to your account settings to edit your name, email, or password.

Can I change my shipping address?
Yes — go to “Addresses” in your account to update or add new shipping and billing info.

How do I save my favorite items?
Just click the heart icon on any product to save it to your wishlist for quick access later.

Do I get exclusive perks?
Yep. As a Drapplin member, you’ll get early access to drops, offers, and more.

My Orders

How can I track my order?
Visit the “My Orders” tab in your account — you’ll see tracking info for anything in progress.

Where can I find my order history?
All past purchases are listed under “Order History” with dates, items, and details.

Can I return or exchange an item?
Yes — you can start a return or exchange directly from your order summary.

Need help with an order?
No problem. Hit “Get Support” next to the order and our team will assist you fast.

📦 When will my order be shipped?
All Drapplin orders are processed and shipped within 1–2 business days mostly after you place them. You’ll receive a confirmation email once your package is on the move.

🌍 Do you ship internationally?
Yes — we ship worldwide. Shipping costs and delivery estimates will be calculated at checkout based on your location. Customs and import duties may apply depending on your country.

🚚 How can I track my order?
As soon as your order ships, you’ll get a tracking link via email. You can also track your package anytime by visiting the My Orders section in your Drapplin account.

⏱️ How long does delivery take?
Domestic shipping (India): 3–5 business days
International shipping: 7–14 business days
Shipping times may vary slightly during peak periods or sales.

💸 Is there free shipping?
Yes — we offer free standard shipping on all orders if the order is prepaid. No code needed if its prepaid.

📬 What if my order is delayed or lost?
If your tracking hasn’t updated or your order is delayed beyond the estimated time, just reach out to our support team. We’ll look into it and make sure you’re taken care of — no stress.

Drapplin Return & Refund Policy (FAQ)

Can I return my order?
Returns are accepted only if the item received is defective, damaged, or incorrect.

What is the return window?
You must report the issue within 48 hours of delivery.

What are the conditions for a refund?
To be eligible:

• The item must be unused, unwashed, and in original condition
• All tags and packaging must be intact
• You must provide clear photos/videos of the issue

How do I request a refund?
Email us at drapplinofficial@gmail.com with your order number and proof of the issue.
Our team will review your request and guide you further.

How will I receive my refund?

• Prepaid Orders: Refunded to the original payment method
• COD Orders: Refunded via bank transfer or UPI

Refunds are processed within 5–7 business days after approval.

Do you offer exchanges?
We do not offer exchanges, including for size-related issues.

What if I ordered the wrong size?
We do not accept returns or exchanges for size issues.
Please check the size chart carefully before placing your order.

Are there any non-refundable cases?
Yes, refunds will not be provided in the following cases:

• Incorrect size selected by the customer
• Change of mind after purchase
• Damage caused after use or washing
• Items marked as Final Sale or Clearance
• Customized or personalized products
• Accessories like hats, socks, or underwear (for hygiene reasons)

Who pays for return shipping?
If the product is confirmed defective or incorrect, we will guide you on the return process.

For any further questions, feel free to contact us at drapplinofficial@gmail.com.

Need to cancel your Drapplin order?
Just hit us up on WhatsApp — send "Hi, cancel order" to 7009884911 before it ships.

Or tap "Talk to Agent" to chat with us directly.

Heads up: Once it’s shipped, it’s out of our hands — but no worries, you can always return it if it’s not your vibe.

Care Tips (Keep It Fresh)

Wash: Mild detergent only — keep it chill, not chemical.
Bleach: Nope. Don’t even think about it.
Iron: Low heat, and steer clear of prints. Let the drip breathe.
Dry: Flip it inside out and hang it up. Let gravity do the work.

Got a Question? Hit Us Up.

We’re here for whatever you need — help, feedback, or just to say what’s up.

💬 WhatsApp Us
Text "Hi" to 7009884911 and we’ll slide into your chats within 24 hours.

📧 Email
Drop us a line at: drapplinofficial@gmail.com

🌐 Website
Browse the fits: www.drapplin.com

📍 HQ
Drapplin Clothing
Ranjit Avenue
Main Road, Amritsar

📱 Socials
Stay plugged in for drops, updates & street style inspo:

Instagram: @drapplinofficial
Facebook: Drapplin on Facebook

🕒 Support Hours
Monday–Friday | 10:00 AM – 6:00 PM (local time)
DMs after hours? We’ll get back as soon as we’re back on.